| Anticipation and Reaction are crucial concepts in | | | | appetizer order?" The response by the parent(s), as |
| delivering and maintaining excellent restaurant dining | | | | they understand the purpose of serving the baby |
| room service. These two concepts must be included in | | | | immediately, is usually a sigh of relief -"yes!" |
| every waiter training program for success as they are | | | | It is also very important for the host/maitre d' to read |
| used in all types of business marketing. All waitstaff | | | | the customers as soon as they walk through the front |
| must read the customers individually--- and the table as | | | | door to help provide the best table that fits the party. |
| a whole ahead of time, anticipating their needs and | | | | For example, if a couple walks into the restaurant |
| reacting to please accordingly. | | | | locked in each other's arms, then a nice quiet table with |
| For example, a good waiter can often anticipate when | | | | some privacy would surely be the perfect fit. |
| a table will be ordering heavily from the bar and off the | | | | Another situation is if a party of ten arrives looking to |
| food menu. The waiter should react by spending some | | | | indulge in many cocktails/beers while making quite a bit |
| extra time at this table because even more menu | | | | of noise in the process. Using the anticipation and |
| items will be ordered ---if given that extra time. It | | | | reaction concept, the host should seat this party as |
| makes for a more enjoyable party while boosting up | | | | close to the bar as possible. The bar patrons probably |
| the check total in the process. | | | | won't mind the extra noise, and the waitperson can |
| Then, there are times when serious business people | | | | give much better service. Running heavy trays of |
| come in for lunch, and pretty much want to be left | | | | cocktails back and forth from the bar to ten thirsty |
| alone to spread out the white papers and discuss | | | | patrons will not be as tedious because this large party |
| business. With anticipation of the customer's needs, | | | | was sat in close proximity to the bar. |
| and reaction, the waiter should know to give efficient, | | | | Mindfulness by the host/maitre d' also saves the |
| unobtrusive service, yet not ignoring the table. | | | | waiter time and effort which can be afforded to other |
| Then, there is the situation of the crying baby at the | | | | diners in the restaurant. And, most likely, there will be a |
| table. The smartest thing a waitperson can do is to get | | | | higher beverage total generated by this large party |
| some food out right away to distract and calm the | | | | because of the reduced travel time from the bar to |
| baby. Often times, the parent(s) order will be given | | | | the table. |
| consisting of appetizers and entrées, along with the | | | | Yes, anticipation and reaction by the staff and |
| baby's one small dinner order. Using the anticipation and | | | | management will improve restaurant dining room |
| reaction concept, the waitperson should ask "Would | | | | service and increase profits! |
| you like me to put in the baby's order along with your | | | | |