| ast shipping times, free shipping, a customer service | | | | concerns a customer may have are attended to |
| call center, Customer service email department, an | | | | ASAP! |
| unbeatable warranty, website forum, live chat, and an | | | | Volcano has a One year warranty on their products |
| ever expanding source of products to pick from, | | | | that covers any product defects or craftsmanship. |
| There is no doubt that VolcanoEcigs has the best | | | | Any product that breaks down during one year |
| customer service in the Ecig business. Joe Volcano, | | | | warranty period is replaced right away. All that we |
| owner of the best performing mini-ecig on the market | | | | require is that you send back your broken item along |
| says Electronic Cigarette companies have been | | | | with a simple RMA form explaining the issue and we |
| getting a bad rap for having bad customer service. | | | | will ship to you a replacement the same day. There is |
| When we started this business, we came in as an | | | | no waiting period for us to get your defective product. |
| unsatisfied customer. We had bought from many | | | | We know how important it is for a Vaper to have their |
| major companies and always waited 4-6 weeks for | | | | Ecig in full working order at all times. |
| shipping, unanswered emails, unanswered calls, and not | | | | Volcano is also one of the few electronic cigarette |
| knowing if we were getting a good product. We knew | | | | sites that have a forum attached to the site. As a |
| If we had to get as big as these big companies, we | | | | previous customer of other ecig companies, I was |
| had to do everything better. We started with the | | | | always looking for ecig owners of the same product. It |
| basics by answering all emails within hours, and | | | | was almost impossible to find a group to chat with that |
| answering all calls or replying to calls within minutes. | | | | owns the same product that I had. I wanted to know |
| Since then, we have continued to expand our | | | | tips and tricks about my product and always had to go |
| customer service. We know the smoker/Vaper needs | | | | to a hundred sites to find the information I was looking |
| to get a high quality product in an efficient time | | | | for. Now customers can go to over 700 different |
| Volcano Ecigs shipping times are unbeatable. You | | | | topics about VolcanoEcigs and many other related |
| order your Ecig or cartridges, and your order gets | | | | subjects. Volcano vapers can share pictures, videos, |
| shipped out within 24 hours. We make sure all | | | | vaping tips, and suggest products to us. We read all of |
| orders before noon are shipped out the same day at | | | | our customers post. We want to make sure we |
| 2PM every day. We have also provided the best | | | | always have the latest and greatest products. We |
| shipping options of all Ecig companies. A small order | | | | also want to take suggestions and act upon them right |
| can be shipped at about $1 for first class shipping. Any | | | | away. Our customers are our highest priority! Because |
| order over $50 is free Priority shipping at 2-5 days of | | | | of our customers, we have been adding new products |
| delivery. Volcano has also recently added the lowest | | | | almost every week. Our customers suggestions are |
| shipping cost for FEDEX shipping on the web; $7.99 | | | | going to help us grow. |
| for 2Day delivery! And on top of that, any orders over | | | | Volcano will be adding to their unbeatable customer |
| $100 is free FEDEX shipping. No other company has | | | | service this week by adding a live chat for customers. |
| this many shipping options at these low of rates. | | | | Yes, we will have a live chat on our contact |
| We know that vapers need there product now, not | | | | us page. This is for customers who need a |
| next month and we do everything to accommodate | | | | question answered right away. We think this will almost |
| those needs. | | | | complete our unbeatable customer service. Our next |
| In the last few months Volcanoecigs has added more | | | | move is in progress. We plan on opening Vaping Bars |
| operators with there call center and email department. | | | | and stores across the nation this year. Look for their |
| We want to make sure that all customers get an | | | | current vaping bar in the heart of Kailua, Hi the next |
| answer ASAP. We know that Ecigs are a new | | | | time you go on vacation. The bar is located at 22E |
| product, so people have inherently will have questions. | | | | Oneawa st., Kailua, HI 96734. You can visit the |
| People are curious and want to know what an Ecig is | | | | Volcano Fine Electronic Cigarettes website at |
| and we make sure that we answer that for them. We | | | | volcanoecigs. |
| also want to make sure any warranty issues or | | | | |